🔒 Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kiwi-joe.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:

  • Name

  • Billing and Shipping Addresses

  • Payment Information (processed by a third-party gateway like Woocommerce, PayPal or Google GPay; we do not store full credit card details)

  • Email Address

  • Phone Number

We refer to this information as “Order Information” and “Device Information”.

In addition to the information above, when you click on links from our social media, email campaigns, or other digital sources, we use technologies that include UTM (Urchin Tracking Module) parameters embedded in our links. These parameters allow us to:

  • Identify the source (e.g., Facebook, Instagram) and medium (e.g., social, email, cpc/paid ad) that brought you to our site.
  • Measure the success of specific campaigns (e.g., Spring Sale, New Product Launch).
  • Monitor which marketing channels are most effective in generating sales.

This data is collected via cookies and similar technologies and is used for internal measurement and reporting purposes to improve our marketing efforts.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services, in line with your preferences.

We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • WooCommerce/Hosting: We share your data with our platform provider, GoDaddy and WooCommerce, to operate our online store.

  • Fulfillment (Printify, Printful): We must share your Name, Shipping Address, and Order Details with Printify, Printful and their print providers to produce and ship your products to you.

  • Payment Processors: Your payment information is securely shared with third-party payment processors like WooCommerce, PayPal, Google GPay to complete your transaction.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@kiw-joe.com

Next Steps for Implementation:

  • Check your specific payment gateways (Stripe, PayPal, etc.) and link their privacy policies within your full document.

  • Add a checkbox at checkout that customers must tick, confirming they agree to your policy.